The first time I put on a headset at the Distress Centre, I knew my many hours at the Tim Horton's drive-thru were one day going to come back to haunt me. I didn't know when, and I didn't know how often, but I realized it was inevitable.
Today it happened.
My phone was ringing at the Distress Centre, startling me out of my reverie. Promptly, like a good volunteer, I picked up the call.
"Hey, there," I said, "Welcome to Ti- ah... I mean Distress Centre. What can I get for you? Uh, I mean do for you... uh, sorry about that... real sorry... uh, oh boy."
Luckily the caller appeared to just be waiting for a vocal cue to start speaking, and barely noticed my mangled greeting.
Now we wait to see when it is that I first start asking Timmy's customers how they feel today and if they're having any suicidal thoughts...
“Whatever you say, say it with conviction.” Mark Twain